Why Choose Us?
Numbers say it all
CDS combines the superlative support and expertise of top-tier technology consulting firms with the personalized care and affordable cost structure of an in-house IT department.
Our clients benefit from state-of-the-art data centers and network operation centers in the U.S. and Europe that are optimized for high availability and security. We commit to a Service Level Target of 99.99% uptime per year, based on an infrastructure optimized to handle unexpected power failures, extreme weather conditions and other issues that can interrupt uptime.
CDS also offers one of the most sophisticated approaches to data security of any agency in the industry. We keep client data private and secure through a team of trained and certified professionals and an aggressive three-pronged approach focused on visibility, intelligence and response.
But don’t just take our word for it – hear how our clients are using our services.
Dependable IT Infrastructure
Data Security & Breach Monitoring
Located in Dallas and London, the CDS operations team supports three data centers in Phoenix, Atlanta, and London. This team of dedicated engineers has a passion for excellence and customer service and is focused on delivering a trusted, reliable, highly available,and secure technology environment.
Data security is a goal for all the CDS teams, and this one is no different. It has a comprehensive understanding of IT risk to ensure that client data is protected at all times. We also follow industry-recognized standards of excellence for managing agency and client data and process management, such as SSAE 16 / SOC 1 and SOC 2. Our ultimate goal is to take the burden off agency IT teams so they can concentrate on IT solutions within their agency that will make a difference in daily operations.
Some of the key areas of design, hosting, service, and support include:
Infrastructure (secure routing and switching)
System (open source and Windows servers)
Virtualization (servers and infrastructure)
Messaging and unified communications (shared email and application hosting)
Security (visibility, intelligence, and response)
Customer service (customer care and service desk)
Data center (always-on hosting, monitoring, and alerting)
We’ve also taken steps to increase aspects of our data center, including bandwidth, server count, mailbox count, storage, and server virtualization. This sophisticated infrastructure is the backbone of our services—and it’s just what you’ll need to take your business to the next level.
In an age of constant cyberattacks, keeping data safe—both yours and your client’s –is a top priority. At CDS, security is a fully recognized discipline practiced by a team of dedicated and experienced professionals. We boast a 24/7 Security Operations Center that provides vulnerability management, threat management, penetration testing, investigation, and forensic services. Clients can use these services in their own environments or can even extend them to their clients.
Our security capabilities include top-of-the–line tools and counter-measures from the best offerings available in the marketplace.
Network and host vulnerability scanning
Web vulnerability scanning
Unified threat management
These tools are just one part of the equation: we have highly qualified security staff to provide the intelligence needed to turn alerts into actionable response. These pieces work together to provide the continuous, active defense required in contemporary networking environments.
CDS provides agencies with a portfolio of services that span search engine optimization (SEO), customer relationship management (CRM), marketing automation and advanced analytics. The use of these technologies can help agencies develop prospects, nurture them with timely and appropriate messages and provide intelligence on the success or failure of marketing tactics.
A team of experts will work with each agency to conduct research, provide thought leadership, assist with vendor selection and offer strategic guidance. The program encompasses three functional areas:
SEO has evolved into the optimization of content strategy. Authoritative, informative content correlates with elevated search results. Digital Marketing Services can help agencies, particularly those using the CDS WordPress managed service, with content optimization in order to improve their search engine rankings.
The marketing automation ecosystem includes CRM, cross-channel campaign management, multichannel messaging, personalization and social listening. Products such as Salesforce (SFDC), ExactTarget, Marketo, Eloqua, Adobe Marketing Cloud, Sugar CRM, Dynamics Online and others are proliferating in the marketplace. Digital Marketing Services can help agencies understand the benefits and potential use cases for these products and provide help in determining the best match for an agency’s requirements, culture and budget.
Marketing analytics products are developing beyond their business intelligence (BI) foundation into predictive and prescriptive analysis tools operating on unstructured as well as traditionally structured data sets. When coupled with marketing automation, advanced analytics can be a catalyst for topline growth. Digital Marketing Services can help agencies evaluate and integrate these tools.
CDS offers consulting services through two different types of employees: service delivery managers and application engineering services (AES) professionals. Each possesses a unique set of skills that ultimately benefit our clients.
Service Delivery Managers
Service Delivery Managers are essentially there to advocate for agencies so that all services are delivered in the manner and timeframe in which the agency expects. With prior agency experience within Omnicom and DAS, they understand your perspective—and the unique challenges that agencies face. Armed with excellent project management skills, they can make sure you are getting what you need and want, and that there is always an open line of communication. They provide user support, follow up on open tickets, and ensure consistency of service delivery. Above all, they have good communications skills and understand the importance of good service delivery.
Application Engineering Services
The application engineering services professionals possess a variety of skills—from networking and infrastructure to knowledge of Exchange, SharePoint, and Office 365. This wide range of expertise perfectly correlates to the high-end challenges that agencies face every day. Because of our agency experience, we understand how something such as down time can turn a new business pitch or client deliverable into a major problem. This positions us well to deliver better to the agency than an outsider without that valuable experience in our business. We’ve also put agreements in place with Microsoft, HP, and other providers to do escalations until the problem is fixed. Bottom line, we are here to offer you the best possible service to match all of your consulting needs.
Bottom line, we are here to offer you the best possible service to match all of your consulting needs. In fact, we are well positioned to handle your needs because of one thing: our employees. From engineers to desk side tech staff to project managers to service delivery managers—we can pull in different groups to resolve issues from different directions. There’s probably not a project or request for help that we cannot fulfill.
Technology is everywhere, but no one person can be an expert at all of it. That’s why a deeper bench and broader services will help Omnicom DAS agencies be most successful—and it’s something we promise to provide every day. For us, it’s not enough to ask questions about what’s wrong. It’s even more important to ask what each client is trying to accomplish so we can find the right people and the right tools to help them achieve their goals.
We know that media, advertising and PR are 24/7 businesses. The ability to provide extensive coverage is one of the attributes that the CDS IT Support team brings to the table. Our relationship with you is a partnership that helps you engage with such services as product innovation, digital, or just traditional support.
We are not simply “call takers”. We are professionals who activate the right resources to make your agency successful. We answer your questions to help your agency at the very core—our goal is to help you grow your business.
Today, information is coming in from all directions faster and faster. We know that agencies are always looking to get things done more quickly—whether a website or an FTP file transfer. We know that our clients don’t have time to wait — so we make sure that the average time to answer a call is under 20 seconds.
Our focus is on making the end user feel supported, which means that we speak to you at your level, take ownership of your issues, and are available 24/7. We are the ones who handle all of your issues at the first level, whether it’s an email, Outlook, or connectivity issue.
If there’s something we can’t help with, we’ll escalate it up to our technicians who can handle it. We want to understand your needs in every situation and follow up so you don’t have to. We know that we’re your advocate, and it’s something we take very seriously.
Realtime monitoring of CDS Data Centers and Systems, including Messaging, Network, and Telephony can be found here.
A complete list of CDS services is located in our
We’ve compiled a list of frequently asked questions about CDS, from our daily operations to the data that we manage.